General

Refunds

• How to Reconcile a Full Refund of a Settled Payment with Business Paid Fees
• How to Reconcile a Full Refund of a Settled Payment with Payer Paid Fees
• How to Reconcile a Partial Refund of a Settled Payment
• How to Reconcile a Full Refund of an Unsettled Payment with Business Paid Fees
• How to Reconcile a Full Refund of an Unsettled Payment with Payer Paid Fees
• How to Reconcile a Partial Refund of an Unsettled Payment with Business Paid Fees paid from a Bank Account

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Developers

• Head over to the developer portal

Guides and getting started

• When will my first settlement happen and when could it be delayed?
• Getting started with batch payments
• QuickBooks: How do I get paid in 3 easy ways with QuickBooks and Pinch?
• Xero: How do I get paid in 3 easy ways with Pinch?

DEAR Inventoy

• Setting up Pinch and DEAR Systems

Reconciliation

• Why am I not seeing my accounting system automatically reconciling with my bank feed?

Payment Methods

• What does declined mean when processing a credit card payment?
• How are payments from bank accounts handled?
• How long do payments take to hit my bank account?
• Which payment methods are supported?

Reckon

• Reckon Hosted: How do I get paid in 3 easy ways with Pinch and Reckon Hosted?
• Reckon One: How do I get paid in 3 easy ways with Pinch and Reckon One?
• Online payment link not showing in my Reckon Accounts Hosted file
• Trouble connecting Pinch to Reckon Accounts Hosted
• Connecting Reckon Accounts Hosted to Pinch Payments

FAQ

• One or more Payers won't sync
• QuickBooks: How do I configure my bank account and logo?
• How do I get my payers to pay me via pre-approval?
• How do I change my bank account?
• Xero: How do I configure my bank account and branding themes?
• How do I delete a payer?

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